At our botanical-inspired wellness destination, every order receives gentle, thorough inspection to ensure it meets our natural quality standards. Our plant-based collections often involve careful handcrafting, so processing typically takes 3-5 business days (extended during peak seasons to 5-7 business days), allowing for our meticulous approach to sustainable creation. Should you need to cancel, we welcome requests within 24 hours of purchase by emailing [email protected]. Beyond this period, your order enters our nurturing production cycle and cannot be canceled—though our generous return window provides ample flexibility for reconsideration.
We cultivate confidence in our natural craftsmanship. You may return unworn items in their original, pristine condition within 21 days of delivery—our extended timeframe honors thoughtful decision-making. For exchanges, we provide 30 days to accommodate the natural rhythm of international shipping, particularly for our delicate plant-derived fabrics. Simply initiate your return through www.dressiva.shop and select your preferred exchange option. Please note: Items marked "Final Sale" or "Botanical Custom" are nurtured specifically for you and cannot be returned.
To maintain our fresh, natural standards, returns must blossom with care: (1) Show no signs of wear, fragrance, or natural stains (2) Include all original packaging including our plant-themed protective wrapping (3) Feature intact security tags. Our team conducts gentle three-point inspections upon receipt, ensuring each item returns to our collection with its natural beauty preserved. Items not meeting these cultivated standards will be gently returned to you within 10 business days, accompanied by a detailed condition assessment.
Refunds naturally unfold within 10 business days after we receive your return—this extended period allows for our artisan-quality verification process, ensuring every detail aligns with our fresh standards. The refund amount reflects the item cost only, as original shipping fees and any return shipping charges help sustain our eco-conscious practices. For payments made through natural financial channels like PayPal or credit cards, an additional 3-5 banking days may gently pass before funds blossom in your account.
Customers naturally assume return shipping costs unless the return stems from our oversight (incorrect/damaged item). We recommend using insured, tracked shipping methods—our garden isn't responsible for return packages that lose their way. For exchanges valuing over $300, we provide prepaid shipping labels as a nurturing gesture (deducted from your refund if unused, to continue our sustainable practices).
Should any item arrive not reflecting our fresh standards, please report quality concerns within 7 days of delivery by emailing [email protected] with photos/videos. We'll arrange complimentary return shipping and gently expedite your replacement (subject to natural availability) or provide a full refund including original shipping costs. This exception to our standard policy reflects our deep-rooted commitment to cultivating excellence.
Custom-crafted or plant-dyed pieces are final sale, as they're nurtured specifically for your natural essence. For holiday purchases (November 15 - December 24), the return window gently extends to January 15, accommodating seasonal reflection. Our wellness and bridal collections have separate policies—consult your natural styling advisor. We reserve the right to gently decline returns from customers demonstrating return patterns that don't align with our sustainable practices.
For return authorization or policy inquiries, connect with our Natural Care Team at [email protected] (we'll respond within 48 hours, allowing for thoughtful consideration). Please include your order number and any supporting photos for damaged items. Visit www.dressiva.shop for live chat support during our cultivated business hours.
