Welcome to our natural wellness sanctuary. Every purchase made through www.dressiva.shop blossoms through our secure checkout system, accepting Visa, Mastercard, American Express, and PayPal. Like a carefully tended garden, your payment must fully clear before we begin nurturing your order through our processing system. In rare instances where payment authorization doesn't take root, we reserve the right to gently cancel your order. For our international community, please note that currency conversion may naturally occur based on your financial institution's policies, much like seasonal changes affect different ecosystems. We've designed this process to be as transparent and refreshing as morning dew, ensuring your shopping experience remains as pure as our botanical formulations.
Following your purchase, you'll receive an order confirmation email that arrives as gently as a leaf floating on a tranquil pond. This digital receipt contains the complete essence of your order - item specifications, pricing harmony, and shipping details - serving as the binding agreement between your wellness journey and our professional care. We encourage you to review this confirmation with the same mindful attention you'd give to reading ingredient labels, ensuring every detail aligns with your expectations. Should any element appear out of balance, please reach out to our customer care team at [email protected] within 24 hours of purchase, allowing us to restore harmony to your order with the gentle efficiency of nature's own rhythms.
While we maintain our inventory with the precision of a master herbalist's garden, nature sometimes presents unexpected variations. During periods of exceptional demand, items may become temporarily unavailable like rare botanical specimens. Should this occur, we'll notify you within 48 hours with the gentle transparency of sunlight filtering through leaves. You may choose to await restocking (typically requiring 2-3 weeks of careful cultivation) or receive a full refund that flows back to you as smoothly as a forest stream. We cannot guarantee the perpetual availability of any specific formulation, size, or variant, as all products exist in natural balance with demand until your order completes its journey through our fulfillment ecosystem.
Each order receives our dedicated attention, requiring 3-5 business days for careful processing and preparation before beginning its journey to you. During seasonal peaks when nature's energy surges, this nurturing period may extend to 5-7 business days. Once your package leaves our care, domestic deliveries typically arrive within 7-14 business days, while international shipments may require 14-21 business days to navigate customs processes with the patient rhythm of seasonal change. You'll receive shipping confirmation with tracking information when your order embarks on its journey. While we package each item with the protective care of petals surrounding a bud, we cannot be responsible for delays occurring within carrier systems or customs procedures, much as we cannot control the weather patterns that affect growth cycles.
We believe in the natural right of products to find their perfect match, which is why we accept returns within 21 days of delivery for store credit or exchange. Like returning a plant to its ideal growing conditions, items must remain unworn, unwashed, and in their original packaging with all tags attached, preserving their pristine state. To initiate this process, simply email [email protected] with your order number and reason for return, and we'll guide you through the steps with the gentle assurance of a trusted gardening mentor. Approved returns typically see refunds processed within 10 business days of our receiving the returned items. While we provide return labels for eligible cases, standard return shipping costs remain the customer's responsibility unless the return stems from an error in our cultivation process.
All prices blossom in USD and include applicable value-added taxes where nature's laws require. Like the organic fluctuations in a thriving ecosystem, we reserve the right to adjust prices in response to market conditions, currency variations, or supplier cost changes. If you've placed an order before any price adjustment, you'll be charged the amount visible during checkout, preserved like a pressed flower in time. Promotional discounts grow independently unless specifically stated otherwise, and for our international community, any customs duties or import taxes represent your responsibility, much as different soils require unique nutrient balances.
For questions regarding your purchase, our customer care team awaits at [email protected], ready to assist with the gentle expertise of seasoned gardeners. We typically respond within 48 hours during business days, moving with the deliberate pace of natural processes. When reaching out, please include your order number and relevant details, helping us understand your situation as completely as a botanist understands a plant's needs. Business Address:
